Troubleshooting bookings and payments
Fix common booking or payment issues quickly.
Booking fails or time is unavailable
- Check availability rules and blocked dates
- Confirm the service duration fits the selected slot
Payment is pending
- Verify Paystack webhook is live and configured
- Confirm the payment reference in the booking record
- Check admin system logs for webhook errors
No confirmation email
- Verify your Resend sender domains
- Check the support logs for email errors
- Ensure email addresses are valid
Was this page helpful?