Get help and contact support

Start with the User Guide

Search the **User Guide** first for quick answers.

Most setup questions (bookings, payments, calendar, invoices) are covered there.

When to contact support

Create a ticket if you are blocked, see an error, or need a billing change.

Pro customers can open tickets from **Support** in the dashboard.

How to open a ticket

1. Go to **Support** in your dashboard.

2. Choose a category and add a clear subject.

3. Describe what you expected vs what happened.

4. Include screenshots or screen recordings if possible.

What to include for faster help

• The exact page you were on
• Steps to reproduce the issue
• The time the issue happened
• Any error message you saw

Ticket statuses

• Open: new request
• In progress: being reviewed
• Waiting user: we need more info
• Resolved/Closed: completed

Response expectations

Support tier determines response time and priority.

Emergency issues

If bookings or payments are fully blocked, mention **urgent** in the subject.